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COVID recovery safety first

Family Eye Care ReOpening & Offering Appointments!

Dear Patients,

The COVID-19 pandemic is on everyone’s mind. We have changed some of our office policies and procedures to make sure we provide care in the safest possible way. Please read below to understand what we will be doing in the office, and what we are asking you to do to ensure the best experience.

An Expectations Checklist—For All of Us

Scheduling:

  • We have changed our schedule to allow enough time between patients so we can adhere to social distancing. This means that there will be significantly fewer available appointments each day. We ask therefore that you keep your appointments and that you arrive on time. If you will not be able to keep your appointment, please notify us as soon as possible so we can offer that time to another patient.
  • We will be prioritizing people with urgent or medical eye care needs in the next few weeks. Our staff members may ask specific questions about your individual situation to be able to appropriately schedule your appointment.
  • If you are immunocompromised, for example, if you have Diabetes, High Blood Pressure, or have any other cause for increased concern about contracting COVID, please let us know. We can schedule you for the first appointment of the day, before other people arrive.
  • All visits are by appointment, including optical services that were previously done on a walk-in basis (eyeglass pick-ups, adjustments, repairs).

Before your appointment:

  • We will send you a screening questionnaire to determine your COVID-19 risk. If you have symptoms of COVID such as coughing, sneezing, shortness of breath, fever, etc., or have been in contact with someone who has COVID, we will ask you to reschedule.
  • We will ask you to fill out your eye, medical, and family history online, before your arrive for your appointment. This will make your visit more efficient and will reduce the amount of time you need to spend in the office. If you are unable to do this, our staff members will call you to get the information by phone.

For your appointment:

  • Please arrive on time.
  • If you are able to be in the office alone, please do so. We ask that patients who require someone with them for any reason, please limit that to 1 additional person. When multiple family members are being seen, we may ask that some family members wait in the car until we are ready to begin their examinations.
  • Children should be accompanied by 1 parent only. Please make arrangements for other siblings so they are not in the office. We will see one child accompanied by a parent at a time.
  • We will check your temperature when you arrive, before you enter the office. If your temperature is 100 degrees or higher, you will not be allowed to enter the office.
  • We ask that all patients wear masks while they are in the office. If for medical reasons you are unable to wear a mask, please let our staff know beforehand so that we can make sure other precautions are in place.
  • We will give you gloves to wear. If you are wearing gloves, we will ask you discard them and put on the new ones we will give you.
  • We will be performing wide-angle retinal photos on all patients who are here for annual exams, to streamline the exam and minimize the amount of close contact time required between doctor and patient. The fee for these photos is $39. Medical insurances and Vision Plans do not cover the cost.
  • All examination rooms and equipment are disinfected between every patient, exceeding current CDC recommendations. Exam rooms are used alternately to maximize air circulation between patients.

Contact Lenses and Ortho-K:

  • Contact Lenses can be safely worn during the COVID-19 pandemic
  • We will prescribe contact lenses and Orthokeratology.
  • If you need extended instruction, we may postpone that visit.

Eyeglasses:

  • Our staff members will help you select frames. They will be wearing a face shield so you can try on the frame without having to wear your mask.
  • All glasses on our displays are clean and ready to be tried on. Please place glasses in labeled bins after you try them on. They will be disinfected before being placed back on the displays for other patients to try.
  • If you would like to get the opinion of friends or family members as you are selecting glasses, we ask that you use Facetime or video chat to do so.

We are excited to have patients back in the office, but at the same time, a bit nervous to see what this “new normal” will be like. Thank you for your patience and for being our patients!

The Doctors & Staff of Family Eye Care